Frequently asked questions
Question: I can't remember the custom URL I chose for the page. Where can I find it?
Answer: You can find your custom URL by logging in to your page and then selecting "Edit My Page" tab at the top. In the upper right, there is an icon that says "Edit description and goals". When you click that button, it'll bring up a window that displays your custom URL.
Question: Is there a way to track cash or check donations that my friends and family give to me?
Answer: Yes. When you log in to your page to edit it, there is a green button at the top that says "Enter Checks". On the following screen, you will need to enter any available donor information to have the gift recorded as part of your campaign. The donor will NOT be receipted for this gift at the time; any checks or cash that you receive will need to be mailed to the appropriate Penn office for processing and receipting purposes.
Question: Where should I send checks made to my campaign?
Answer: Please mail all checks to 3535 Market Street, Suite 750, Philadelphia, PA 19104. Be sure to note that the checks are for a GivingPage and the name of the GivingPage.
Question: Do I have to create an account to build a page?
Answer: Yes. In order for us to save your fundraiser information and your page (and for you to be able to edit it later), you need to create an account using a unique username and a password.
Question: Do I need to create a separate log-in for each campaign?
Answer: No. Once you create a log-in using your username and password, you can create multiple pages from the home page. The "Manage my Page" link in the upper right of each page will allow you to select which campaign you'd like to edit and work with.
Question: Can I change other things on my page that don't have an "edit" button (e.g. colors, fonts, banner, etc.)?
Answer: No. In order to maintain a unified appearance across all Penn GivingPages and to ensure the continuity of the brand, some things cannot be personalized or edited.
Question: How do I stop the GivingPages from posting on my behalf to Facebook?
Answer: You need to sign in to your Facebook account and choose "Apps" on the left side of the page. On the next page, click the "Settings" gear at the top of the page. If you don't see the Penn GivingPages app on the next page, click "Show All". When you find the Penn GivingPages app, hover over it and choose "Remove".
Question: I have a video that I've taken on my mobile device that I'd like to add to the page. Is there a way to upload the video from my computer or phone?
Answer: No. You must first upload the video to either Vimeo or YouTube and provide the link to include it on your campaign page. This is to ensure that the videos will display properly on the site.
Question: Is there a required minimum or a limit to how much I can raise? Is there a minimum or limit to the amount my friends and family can donate?
Answer: There is no minimum or maximum to the amount you can raise. It's best to be realistic in your fundraising goals, so choose your target dollar amount carefully. You don't want to set a goal so high that it would not be feasible to raise that much, but you also don't want to set your target so low that you reach your goal quickly and people decide not to contribute. Penn GivingPages accepts donations of any amount.
Question: What if I can't find the fund I'm searching for?
Answer: Try searching for only a part of a fund name (e.g. "1962" instead of "Class of 1962 Scholarship"). If you are still unable to find a fund, please email us at PGPHelp@upenn.edu and tell us which fund you're looking for. We can help to get it online or find the correct name for you.
Question: Are there any training materials?
Answer: Yes. click here to see training video
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delrossi@upenn.edu | Anne Marie Del Rossi, Director, Data Services | 215.898.3062
2929 Walnut Street, Suite 300 Philadelphia, PA 19104 | Superuser